The Design of Everyday Things
by Donald A. Norman
1988 · 368 pages
Non-Fiction · Industries / Retailing
About this book
The Design of Everyday Things is a best-selling book by cognitive scientist and usability engineer Donald Norman about how design serves as the communication between object and user, and how to optimize that conduit of communication in order to make the experience of using the object pleasurable. One of the main premises of the book is that although people are often keen to blame themselves when objects appear to malfunction, it is not the fault of the user but rather the lack of intuitive guidance that should be present in the design.
ISBN 9780465050659 · ISBN 0465050654